🔄 Return & Refund Policy | Emirate Mart Pakistan

At Emirate Mart ®, customer satisfaction is at the heart of everything we do. 🌿 We are committed to providing a smooth shopping experience and premium-quality skincare products. If you experience any issue with your order, our support team is here to help.

💚 Our Commitment to Customers

We understand that online shopping requires trust. That's why we carefully inspect every order before dispatch. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can assist you promptly.

📦 Return & Exchange Eligibility

You may be eligible for a return or exchange if:

• ✅ You received a damaged product
• ✅ You received a defective item
• ✅ You received the wrong product
• ✅ The item is unused and in its original condition

🚫 Non-Returnable Items

For hygiene, safety, and product integrity reasons, we cannot accept returns or exchanges on:

• ❌ Opened skincare products
• ❌ Used products
• ❌ Tampered items
• ❌ Products damaged due to misuse

💰 Refund Policy

Refunds may be approved under the following circumstances:

• 💳 A paid order cannot be fulfilled
• 📦 A replacement product is unavailable
• 🚫 An order is cancelled before shipment
• 🔍 A verified issue is approved by our support team

Once approved, refunds are processed within 5–7 business days.

❌ Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team. Once an order has been shipped, cancellation requests may not be possible.

📞 Need Help?

Our customer care team is always ready to assist you.

• 📧 Email: support@EmirateMart.pk
• 📱 WhatsApp: +92 
• 🌐 Website: www.Emirate Mart.pk

🌟 The Emirate Mart Promise

At Emirate Mart ®, we believe skincare should be simple, reliable, and accessible. We are committed to delivering quality products, transparent policies, and excellent customer support every step of the way.